KOALA-T IV suspension system.

Yes, we have exactly two. You can come and see Urxova Street in Prague's Karlín, where a modernly equipped model apartment is waiting for you. Here you can get inspiration mainly for home furnishings. If your goal is more office equipment, visit a few blocks further. In the Corso Karlín building, you will find an innovative work corner (especially from the Narbutas brand) as well as individual pieces to try on. You can come on weekdays without an appointment. Would you like to consult your selection? Then don't hesitate to make an appointment in advance so that we can devote ourselves fully to you.

If you have not yet paid the deposit, please send us an email to alax@alax.cz and we will cancel the order. If you have already paid the deposit, but the order has not yet been put into production, we will issue you a credit note when the order is cancelled. Unfortunately, if the goods are already in production, they cannot be cancelled.

If you wish to complain about the purchased goods, send us an email to alax@alax.cz with a description of the defect, including reference photos.

After paying for the order, you will receive an automatic email with an invoice. Don't forget to check your spam folder, sometimes mail gets lost there. If the invoice is not there either, write to us at alax@alax.cz. We will resend it to you immediately.

Availability varies with individual manufacturers. You can always find it with a specific product, but the delivery time is only indicative. Our specialists will inform you about the exact date of delivery.

The minimum warranty period for all products is 2 years. Information on the warranty period can be found with individual products. It is located in the circle next to the product photo or in the techinfo tab. Some companies offer an extended warranty. Some office chairs are guaranteed for 5 years, pieces from the Narbutas brand even for 10 years.

Yes, the order can be picked up in our Prague warehouse at U Továren 999/31B, 102 00 Prague 15 - Hostivař. When making a purchase, just select the Pickup from stock option in the cart when choosing shipping. We will inform you about the pick-up date in good time.

When paying in the showroom, we accept payment by card, cash or bank transfer with a maturity of 3 days. When purchasing online, payment by card takes place via the payment gateway.

Since the minimum number of pieces of goods is given by the manufacturer, who sets them for packaging and transport, this is not possible. On the contrary, for a higher volume, individual arrangements can be made.

Yes, we will show you samples of fabrics and other materials in our two showrooms, in the Corso Karlín building and in Urxova Street. We will also be happy to help you choose, and if you need to think things over in the comfort of your own home, we will lend you samples for a predetermined amount. After agreement, we can send you the samples by post to the address.

All products offered on the alax.cz website, which we or our suppliers do not have in stock (these are products with a delivery period longer than 14 days), are always manufactured at the request and according to the specifications of a specific client. A product that is not in stock and was manufactured according to the customer's wishes and for his person does not entitle the consumer to withdraw from the contract without giving a reason. Therefore, these products can only be returned due to poor quality.

Yes, as it is a custom production, a deposit is always required. An exception can only be granted for state institutions or in special cases.

With proper care, you can greatly extend the life of the product. How to take care of the products properly can be found here: https://www.alax.cz/en/proper-care-of-the-furniture-will-extend-its-life/

All information can be found on the product page in the Techinfo tab or in the label. You can then download technical sheets, catalogs or other necessary documents in the Downloads folder. If we are missing any information about the products, do not hesitate to contact us at alax@alax.cz.

We offer various transport options. You can choose personal collection at a warehouse in Prague's Hostivař, transport within the Czech Republic without handling and installation, transport with revenue or transport including assembly, which is priced individually.

According to the parameters of the specific purchased product, you will see the shipping price in the cart. These prices apply to the Czech Republic and Slovakia. For orders abroad, the shipping price is determined individually.

For most smaller products and office chairs, assembly is simple and you can do it yourself. More skilled people can assemble even larger office furniture, assembly instructions are available for each product. If you are missing the manual, we will send it to you upon request. For complex and large pieces of furniture and equipment, we recommend ordering professional assembly.

You can buy the products yourself via our e-shop. In case of ordering a larger quantity, do not hesitate to contact us at alax@alax.cz. We will prepare an individual specification for you.

Most of the chairs in our portfolio have a maximum load capacity of 120 kg. If you need a chair with a higher load capacity, contact us at alax@alax.cz